|
|
Including Stakeholders in The Design of Home Care Systems
Workshop: 23rd October 2007, University of Glasgow
Proceedings
See the workshop report
for the presentations at this event, and conclusions drawn from the
discussions. Copyright in the talks remains with the authors and their
employers. Also see the workshop analysis
for lessons drawn from this event.
Venue
Top
Floor, Computing Science Building, Lilybank Gardens, University of
Glasgow (location D16 on the map, adjacent to the Queen Margaret Union
and opposite the rear entrance of the Boyd Orr Building)
Focus
This event was supported financially by the Lloyds
TSB Foundation for Scotland and endorsed by the Royal Society of
Edinburgh.
The theme of this MATCH workshop was to explore the benefits of including a
variety of stakeholders in the design of home care technology.
This workshop was an opportunity for the various stakeholders of home care
technology to come together and share viewpoints and experiences with home
care technology. It provided a rare insight into alternative views and
practices that could enhance the experience of designing, implementing, or
using home care technology.
The event included a panel of invited presentations from experts in each of
the stakeholder categories, followed by a group design exercise. The
workshop concluded with an interarctive session on the lessons learned
within and between the stakeholder groups.
Target Audience
This event was aimed at those who considered themselves to be involved or
interested in home care technologies, including:
-
people living at home receiving formal or informal care (with or without
technology)
-
people who care or help to care for someone, whether formally or
informally
- health professionals
- social care professionals
- technology manufacturers or providers
- technology researchers and designers
-
policy/decision makers involved in making financial or legislative
decisions regarding the use of home care technology.
Aims
The aims of this event were:
-
to bring together the full variety of stakeholders in home care technology
-
to identify and understand the full range of home care technology needs
and goals
-
to engage in a design exercise that demonstrates the potential of
including stakeholders in the design of home care technology.
Photos
The following photos illustrate some of the activities on the day.
Marilyn McGee-Lennon (University of Glasgow) introducing the workshop
aims
Margaret Gray (end user), Kathryn McNab (West Lothian Council),
David Boddy (University of Glasgow), Claudia Pagliari (University of
Edinburgh) and Nigel Barnes (BT) participating in a panel discussion
Breakout group including Evan Magill (University of Stirling) and
Nubia Gil (University of Dundee) from MATCH
NubiaAndreas Kominos (Glasgow Caledonian University), Marilyn
McGee-Lennon (University of Glasgow) and Julia Clark (University of
Stirling) presenting results of stakeholder design exercise
Programme
The invited speakers are listed under the panel session below.
- 09.30 Registration
-
- 10.00 Overview and Introduction to MATCH
-
Dr. Marilyn Rose McGee-Lennon, Computing Science,
University of Glasgow
Marilyn is a Senior Research Fellow in Computing Science at the
University of Glasgow. Her research interests include the design and
evaluation of health care related technology, multimodal interaction,
and requirements engineering for home care technology.
-
10.15 Experiences in Home Care Technology - A
Stakeholder Panel
-
Nigel Barnes, Pervasive ICT Research Centre,
BT
Group Chief
Technology Office
Nigel Barnes leads the Telecare Research Group within BT's Pervasive ICT
research centre at Adastral Park near Ipswich. He has been involved in
telecare research at BT for the last ten years, focusing on the use of
non-invasive monitoring to provide proactive alarm and long-term
wellbeing monitoring solutions. He is leader of the Liverpool Telecare
Pilot that BT has been operating with Liverpool City Council and
Liverpool Direct Ltd. for the past three years. He now leads BT's
involvement in the DTI collaborative project called SAPHE
(Smart and Aware Pervasive Healthcare Environment).
David Boddy, Research Fellow,
Department of Management, University of Glasgow
David Boddy is Research Fellow in the Department of Management at the
University of Glasgow. He teaches courses for experienced managers on
organisational behaviour and on the management issues raised by
computer-based information systems, which has been the main focus of his
research. Books include Management: An Introduction (2008, 4th edition);
Managing Projects: Building and Leading the Team (2002, 2nd edition),
and Managing Information Systems: An Organisational Perspective (2008,
3rd edition). He has recently published in Journal of General
Management, Journal of Management Studies, Journal of Information
Technology, and in New Technology, Work and Employment.
Kathryn McNab, Occupational Therapist, Home Safety Service, West Lothian Council
Kathryn McNab is an occupational therapist and registered manager. She
works with West Lothian Council as Team Leader of the Home Safety
Service. The team provides a technology service to around 3000 clients
of all ages who are vulnerable, living in the community, and who have an
assessed need for the service. Her work includes an interesting mix of
direct client contact, staff support/management, and operational
management/development.
Claudia Pagliari, Senior Lecturer, Centre for
Public Health and Primary Care Research, University of Edinburgh
Claudia Pagliari is a Senior Lecturer in Primary Care at the University
of Edinburgh, where she chairs the eHealth Interdisciplinary Research
Group. She is involved in a broad programme of research on healthcare
ICT (Information and Communications Technology), including
horizon-scanning reviews, qualitative and survey studies, and clinical
trials. This includes studies of remote telemonitoring and telehomecare
for the management of chronic disease, amongst other related topics. She
is interested in the implications of emerging ICT for the organisation
and delivery of healthcare, for society as a whole, as well as in their
impacts on healthcare quality and safety and patient-centred outcomes.
She has recently been appointed as academic director of the new
international MSc in Healthcare Informatics run jointly by the
University and the Royal College of Surgeons in Edinburgh.
-
11.15 Tea/Coffee
-
-
11.30 Introduction to Design Exercise
-
-
11.35 Design Exercise in Mixed Stakeholder Groups
(Part 1)
-
- 12.45 Lunch
-
-
13.30 Design Exercise in Mixed Stakeholder Groups
(Part 2)
-
-
14.15 Group Presentations
-
- 14.45 Stakeholder Group Discussions
-
- 15.45 Lessons Learned (reports per stakeholder
group)
-
- 16.15 Closing Remarks
-
- 16.30 Workshop Close
-
|